Contents
Cal Poly Pomona

P&R Responses for recommendation 108

Recommendation 108
Department Admissions
Consensus Opinion 9 out of 9 faculty/staff : With modifications
Consensus Explanation We are unclear as to what is meant by “Colleges and enrollment services need a new model for collaborating on student recruiting.” The recommendation leaves the reader with the impression that the committee feels that something must be done (i.e. explore “new models”) to mitigate redundancies and inefficiencies, but offers nothing to suggest what it would entail other than reallocating resources and redeploying people.

Other than the obvious, what people and which resources are in the minds of the committee? If something is broken, there should be serious discussion as to maximizing resources to deliver services, but the recommendation is vague and falls short of the requisite information needed to make an informed decision. For example, the example of the NSE program and recruitment in the same paragraph was confusing. We understand that a single point of contact may in many cases be desirable, but also feel that as an example linked to a new model on student recruitment, it was weak.

Therefore, we support the recommendation with modifications. The modifications being an explanation of what a “new model” could look like, examples of redeployment of recruiting staff (not the NSE example), as well as how this would help the university meet its enrollment goals.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department AVP Student Services
Consensus Opinion 2 out of 2 faculty/staff : With modifications
Consensus Explanation We support more academic advising support. Since Student Affairs has won the Outstanding Advising Program since Student Affairs has been eligible to apply, the modification would be to ask for more professional staff (SSPs) in colleges every year to provide advising OR to provide additional support for faculty advising.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department Computer Science
Consensus Opinion 11 out of 12 faculty/staff : Pro
Consensus Explanation The computer science department supports enhanced funding of faculty scholarship and student advising. Increased faculty scholarship funding would enable increased grant activities and contract funding opportunities.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department Dean of Students
Consensus Opinion 4 out of 4 faculty/staff : With modifications
Consensus Explanation PRO WITH MODIFICATIONS
Explanation: We support the need of additional support for Academic advising. Student Affairs has showed continued excellence in advising by consistently winning the Outstanding Advising Program award. We support the hiring of more SSP staff within the colleges as one form of support. In the Dean of Students Office, we consistently have students whose expectations for academic advising have not been met which confirm NSSE data regarding student dissatisfaction with academic advising. We support a more equal advising load for all advisors as a solution to this problem.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department Disability Resource Center
Consensus Opinion 14 out of 14 faculty/staff : Pro
Consensus Explanation A quality, institutionalized academic advising system is critical for students’ academic success, retention and graduation. Allocating adequate general fund dollars for full-time professional staff advisors or release time for faculty advisors in every college would allow for quality advising standards of practice to be established university wide, resulting in a positive impact on student success and graduation.
Minority Opinion 0 out of 14 faculty/staff : Con
Minority Explanation

Recommendation 108
Department Enrollment Services
Consensus Opinion 2 out of 2 faculty/staff : With modifications
Consensus Explanation We are supportive of increased funding for college support programs and faculty development and, most importantly, student advising. Recommend that a different model blending both faculty and professional staff positions be considered to provide academic advising. This might have faculty responsible for the career and curriculum advising and professional staff responsible for the nuts and bolts of enrollment and graduation policies/requirements and course scheduling. Supportive of strong development of technology (PeopleSoft and web-based tool) to simplify and facilitate the advising process.

We are supportive of a new model for student outreach and recruiting where centralized staff within the Office of Admissions and Outreach would provide leadership and coordination for these efforts and would provide a specific counselor to serve as liaison for each of the individual colleges. This model would require consistent, frequent dialog to identify academic needs and goals and to monitor and communicate progress to date at a college and department level. Collaboration with other key enrollment offices (i.e., Financial Aid, Orientation, Registrar’s Office, Visitor Center) should be a part of this enrollment model to provide collaboration for all enrollment services that impact prospective and current students.

We are supportive of the collaboration across colleges/division to meet technology needs and minimize duplication and efficiency and standardize service and quality. The Division of Student Affairs was very successful in this with the creation of the Student Affairs Information Technology Services, a centralized unit to provide PC support and database support and might be a good model to consider to ensure consistent service quality and cost efficiencies.
Minority Opinion NA out of NA faculty/staff : With modifications
Minority Explanation

Recommendation 108
Department Music
Consensus Opinion 8 out of 8 faculty/staff : Pro
Consensus Explanation The Music Department agrees with the main tenets of proposal 108, ?calling for the review and redesign of college-based support ?programs. In particular, we concur that faculty need enhanced funding ?for professional development, faculty travel and research initiation. ?We echo the proposals point that while the universitys expectations ?for faculty scholarship have increased significantly . . . funds for ?faculty travel and research initiation have remained unchanged. ?Adjusted for inflation, travel funding has actually declined. The ?Music Department applauds the proposal to invite the CPP Foundation ?to fund increases for the range of scholarly pursuits. We further ?recommend that some of this enhanced funding be dedicated to the ?professional development of Assistant and Associate Professors.?? The Music Department also agrees with the second point of proposal ?108, which states that the university is investing too little in ?effective student academic advising. We agree that the Advising ?Task Force should develop a proposal for additional investment. We ?recommend that such a proposal should investigate awarding WTUs to ?faculty for academic advising, a common practice at other universities.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department Office of Financial Aid
Consensus Opinion 5 out of 5 faculty/staff : Modifications
Consensus Explanation
1. The Office of Financial Aid supports the recommendation to increase funding for faculty travel and research in order to meet expectations of scholarship. Inviting CPP Foundation to fund this initiative.
2. The points made on the Implementation Process are good but we would like to make the additional recommendations, especially on student advising.
3. Financial Aid students are directly impacted by advising received at the department level. Often times the student does not receive advising based on the requirements for Financial Aid (e.g. number of units needed). This greatly places our students at a disadvantage where they might lose financial aid funding.
4. We would recommend that developing a central “Advising Center” where professionals are hired and fully trained with ongoing training in the entire support program areas.
5. Have the all students make an appointment with these advisors as a mandatory requirement on a quarterly basis, putting a hold on registration until this is accomplished.
6. These advisors should collaborate with the Office of Financial Aid, Admissions and Outreach, Registrar (especially Evaluators), and the Academic Departments.

Students often are delayed graduating because of misinformation regarding classes that are needed for their major and do not find this out until the degree audit is performed, necessitating another quarter often times for only one more class.








Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department ReEntry & WoMen's Resource Center
Consensus Opinion 2 out of 2 faculty/staff : With modifications
Consensus Explanation Based on student comments and experiences with our target populations, we agree academic advising needs to be improved, and cooperative/collaborative initiatives should be encouraged. As to collaboration on student recruiting, our ReEntry target population would appreciate and benefit from age-appropriate outreach efforts, and incorporation of photos/examples of students, 25 years (and older) featured. Training as to unique needs and expectations of transfer population would be beneficial to all parties.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department Registrar's Office
Consensus Opinion 9 out of 10 faculty/staff : With modifications
Consensus Explanation There was a consensus that the items listed are inconsistent with the 2 categories of college support programs. There is no shared vision, standard, or mention of advising in the implementation process. A clearly stated vision and goals with measurable learning outcomes, should be prerequisites to any change.

With regards to the example of moving the NSE to the International Center, there is agreement that it would be convenient for students as well as foster a greater delivery of service, but the recommendation is still ambiguous in its action plan. Concerns were raised about what other departments or programs might be under consideration, with NSE setting a precedent.

It is also unclear what resources and sophisticated equipment will be shared among the Colleges of Agriculture, Engineering, and Science, and if this is implicated as the means of allocating funds for faculty travel to conferences. The recommendation is vague and does not address equipment that is unique to programs within each college cited. More specificity as to the types of equipment to be considered, is needed.
Minority Opinion 1 out of 10 faculty/staff : With modifications
Minority Explanation The National Student Exchange program primarily provides exchange with other colleges or universities within the United States. It would be confusing to students if it was housed in the International Center, because it is not an International program. In addition, being housed in Student Affairs allows more visibility and opportunity for recruitment of students. The Student Affairs coordinator also has overall knowledge of the registration process, grading, fees, etc. and already works closely with many of the liaison’s such as the representative from the Cashiers office, the Financial Aid office, the Admission’s office, etc. to make the program a success. It would not be in the best interest of the students to re-locate this program to the International Center.

Recommendation 108
Department Undergraduate Studies
Consensus Opinion 10 out of 10 faculty/staff : With modifications
Consensus Explanation Recommendation 108 – Review/Redesign of College Based Support Programs

We support the proposal for central support for program assessment. Undergraduate Studies proposed last year that a staff member be hired to oversee program assessment, to provide support to departments, and colleges, and to research best practices. The search for this individual was not successful last year, but we take this recommendation as support to renew that search again this year.

We support the recommendation that the National Student Exchange program be housed in the International Center. The relationship between the two is close, and students will be better served by this move.

We are skeptical about the idea of centralizing services such as technology support and student recruitment. Centralization and decentralization of such services seems to be cyclical recommendations. While centralization can lead to savings in personnel and other resources, it should be used with caution so that programs are still able to retain their own individuality.

The suggestion that more funds be invested in staff development and quality assessment seems in conflict with Recommendation 105. This should be reconsidered.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendation 108
Department University Advising Task Force
Consensus Opinion 4 out of 4 faculty/staff : Pro
Consensus Explanation Response to Item #108

The work of the University Advising Task Force has undoubtedly impacted the quality of academic advising at Cal Poly Pomona. The Task Force has made great strides in developing quarterly advisor development programs, but until there is a campus wide expectation that all advisors must complete advising training, we are only able to touch a few advisors at a time. Additionally, this work typically falls upon the same few individuals willing to volunteer time to coordinate activities each quarter. There are no real incentives for advisors to participate and the sessions are limited in size and number of offerings. Furthermore, our campus has not fully embraced the importance or necessity for academic advising. Academic advising must become institutionalized on campus before all students can benefit from it. This is to say, academic advising must be expected and supported from the President on down.

Specific advising standards (in conjunction with both CAS and Advising Assessment Standards) must be established and adhered to campus wide to ensure all students receive quality assistance developing sound and accurate academic plans leading to degree completion. Additionally, faculty and staff who serve as advisors must be supported in their efforts with regular and consistent professional advising development. A number of campuses have successfully established certificate programs to support advisor development. The more comprehensive programs include a two tiered approach: 1) new faculty/staff advisor covering the basics of academic policy, regulations, FERPA, degree audits, navigating advising tools, etc. and 2) veteran or seasoned advisors that speaks to advising best practices, legal issues in advising, advising specific student populations, etc. Academic Advising needs to be included in faculty RTP and rewards must be incorporated in the process. Institutionalizing academic advising and an advisor development program will provide the materials needed to support an RTP action.

In addition to quarterly workshops for faculty and staff, the University Advising Task Force is engaged in other long-term projects aimed at improving advising across campus. One is a benchmarking exercise to compare CPP advising policies with peers in the CSU and elsewhere. This will inform the task force when recommending new advising policies.

A second initiative is a pilot program that has a few departments assessing their advising practices. The task force plans to implement a second round of pilot studies this year before taking assessment of advising campus wide. In order to have full participation from those departments who have no advising staff, faculty will need to receive release time during the 2008-09, and 2009-2010 academic years.

To achieve these initiatives and institutionalize effective advising the University Advising Task Force recommends a dedicated full-time position in the Provost’s office. Position responsibilities would include the coordination of a faculty/staff advisor training program; collection, analysis and feedback for department assessment of advising activities, posting task force work on Blackboard.

We currently receive assistance from the Faculty Center for Professional Development, for which we are grateful.
Minority Opinion NA out of NA faculty/staff : NA
Minority Explanation

Recommendations not submitted through the forms are available in this folder. They mainly consist of Microsoft Word or Adobe Acrobat documents. If none were submitted for this recommendation, the folder will be empty.